Out of Hours

Your GP out-of-hours services are the responsibility of the Clinical Commissioning Group. If you or your family need urgent medical care when the surgery is closed, please phone 111 for the out-of-hours services.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to see a nurse, or indeed arrange a hospital attendance.


Urgent Appointments

If you have a problem which you feel needs attention urgently on the same day and cannot await a routine consultation, please phone the Receptionist, who will take your details and ask a clinician to phone you back, and they will then deal with your problem in the most appropriate manner.


Distance Selling Pharmacies


We have a number of patients who use distance selling pharmacies, such as Pharmacy2u, to order their medication.


Where this is the case, we send the prescription on to the distance selling pharmacy when requested by post as we do not do the Electronic Prescribing Service (EPS).   Should medication then not be received from the distance selling pharmacy, this needs to be taken up with them directly.  Your surgery will not be able to help at this stage.


 Please note that distance selling pharmacies like this are only allowed to deal with patients by post, telephone or internet, not in person.


The surgery is trialling a new appointment system to enable fairer access for all patients. We are aware of patients queueing before 8am to book same-day appointments. We believe that this is unfair to those who are unable to queue and may put those with a greater clinical need of being seen at a disadvantage.

We will therefore not be offering same-day appointments to those patients queueing before 8am. We request that all patients who feel that they require a same-day appointment with a doctor phone the surgery at 8am. They will then be called back by a doctor and appointments will be allocated based on clinical need.

We appreciate that it has been difficult to access appointments and are doing our best to improve the situation. We are trying to make more appointments available to book in advance for those who don’t need to be seen on the same day with more routine problems.

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