Out of Hours

Your GP out-of-hours services are the responsibility of the Clinical Commissioning Group. If you or your family need urgent medical care when the surgery is closed, please phone 111 for the out-of-hours services.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to see a nurse, or indeed arrange a hospital attendance.


Urgent Appointments

If you have a problem which you feel needs attention urgently on the same day and cannot await a routine consultation, please phone the Receptionist, who will take your details and ask a clinician to phone you back, and they will then deal with your problem in the most appropriate manner.


Distance Selling Pharmacies


We have a number of patients who use distance selling pharmacies, such as Pharmacy2u, to order their medication.


Where this is the case, we send the prescription on to the distance selling pharmacy when requested by post as we do not do the Electronic Prescribing Service (EPS).   Should medication then not be received from the distance selling pharmacy, this needs to be taken up with them directly.  Your surgery will not be able to help at this stage.


 Please note that distance selling pharmacies like this are only allowed to deal with patients by post, telephone or internet, not in person.

Help Us


Please treat our staff in the manner that you expect to be treated yourself. 

  • Our aim is to provide you with a high quality standard of service. We need your co-operation to achieve this.
  • We welcome suggestions or comments. Please make these known to any member of staff or Doctor.
  • We operate a complaints procedure that meets the National criteria. If you have any concerns, please do not hesitate to call the Surgery Team Leader, who will give you further information.
  • Similarly, the Practice will inform patients of any unreasonable behaviour. We operate a zero-tolerance policy regarding violent or abusive patients, and we will remove those responsible from our patient list and will seriously consider prosecuting.

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