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Noticeboard

Out of Hours

Your GP out-of-hours services are the responsibility of the Clinical Commissioning Group. If you or your family need urgent medical care when the surgery is closed, please phone 111 for the out-of-hours services.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to see a nurse, or indeed arrange a hospital attendance.

 

Urgent Appointments

If you have a problem which you feel needs attention urgently on the same day and cannot await a routine consultation, please phone the Receptionist, who will take your details and ask a clinician to phone you back, and they will then deal with your problem in the most appropriate manner.

 

Distance Selling Pharmacies

 

We have a number of patients who use distance selling pharmacies, such as Pharmacy2u, to order their medication.

 

Where this is the case, we send the prescription on to the distance selling pharmacy when requested by post as we do not do the Electronic Prescribing Service (EPS).   Should medication then not be received from the distance selling pharmacy, this needs to be taken up with them directly.  Your surgery will not be able to help at this stage.

 

 Please note that distance selling pharmacies like this are only allowed to deal with patients by post, telephone or internet, not in person.

Out of Hours

GP Out of Hours

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

NHS Urgent Care Centre

In October 2015 the new NHS Care Centre opened at Seaton House, London Road, Nottingham NG2 4LA. The centre offers assessment and treatment for health conditions that are urgent but non-life-threatening such as:

  • Minor burns and scalds
  • Minor head injury with no loss of consciousness
  • Skin infections and animal bites
  • Suspected broken bones, sprains and strains (X-ray is available on site)
  • Eye infections and minor eye injuries

No appointment is needed: just drop in between 7am and 9pm 365 days a year.

The new NHS Urgent Care Centre repalces the existing NHS walk-in services:

  • Walk-in service at the Health Centre, Upper Parliament Street
  • Clifton Nurse Access Point at Clifton Cornerstone
  • Walk-in centre, Seaton House, London Road (please note that the Urgent Care Centre is at the same site)

For more information on these changes please contact NHS Nottingham City CCG Patient Experience Team on 0115 883 9570 or email: patientexperience@nottinghamcity.nhs.uk

Pharmacies

Your local pharmacy can also offer you a range of services, including advice and medicines to relieve symptoms of minor ailments 

Emergencies

If you require medical assistance immediately, please dial 999 and request an ambulance.



 
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