Out of Hours

Your GP out-of-hours services are the responsibility of the Clinical Commissioning Group. If you or your family need urgent medical care when the surgery is closed, please phone 111 for the out-of-hours services.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to see a nurse, or indeed arrange a hospital attendance.


Urgent Appointments

If you have a problem which you feel needs attention urgently on the same day and cannot await a routine consultation, please phone the Receptionist, who will take your details and ask a clinician to phone you back, and they will then deal with your problem in the most appropriate manner.


Distance Selling Pharmacies


We have a number of patients who use distance selling pharmacies, such as Pharmacy2u, to order their medication.


Where this is the case, we send the prescription on to the distance selling pharmacy when requested by post as we do not do the Electronic Prescribing Service (EPS).   Should medication then not be received from the distance selling pharmacy, this needs to be taken up with them directly.  Your surgery will not be able to help at this stage.


 Please note that distance selling pharmacies like this are only allowed to deal with patients by post, telephone or internet, not in person.

Travel Information

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.  This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.  There is further information about countries and vaccinations required on the links below

Europe Europe & RussiaNorth America North America
Central America Central Americaindia South America
egypt Carribeanlithuania Africa
bulgaria Middle Eastpoland Central Asia
china East Asiachina Australasia and Pacific

In order to ensure the most up to date comprehensive and high quality advice is available, Belvoir Health Group will only provide services if patients have accessed MASTA or as we feel these provide the best authoritative sources of detailed information.

Fit For Travel: please access the site in advance of making your appointment and print information relevant to the areas to which you will be travelling. Please bring this information with you to your appointment.

MASTA: Patients must note that MASTA IS A PREMIUM RATE TELEPHONE SERVICE  0906 8224100. If you require a comprehensive service, prior to your appointment you will need to contact MASTA for an up to date travel pack to bring to your appointment.

It is important to obtain your MASTA pack and make an initial appointment as early as possible  - at least 6 weeks before you travel.  Some of these vaccines may have to be ordered and therefore you may need a second appointment which needs to be at least 2 weeks before you travel to allow the vaccines to work. If your travel is booked at short notice or is unexpected and you are unable to give us a minimum of 4 weeks notice, we may be unable to offer you travel health advice.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.  This is because not all travel vaccinations are included in the services provided by the NHS.

Very general travel advice and some limited vaccinations (typhoid, Polio, Diptheria, Tetanus and Hepatitis A) are available as part of NHS services at Belvoir Health Group at no charge. Belvoir Health Group are also able to provide private prescriptions for anti-malarial prophylaxis at a charge.

Comprehensive specific destination travel advice, vaccines other than already stated above and anti-malarial prophylaxis are NOT part of NHS services, but can be obtained from a variety of providers but will incur a charge e.g.

            Cripps Centre       0115 9501654

            Walk in Centre     0115 8440212


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