Out of Hours

Your GP out-of-hours services are the responsibility of the Clinical Commissioning Group. If you or your family need urgent medical care when the surgery is closed, please phone 111 for the out-of-hours services.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to see a nurse, or indeed arrange a hospital attendance.


Urgent Appointments

If you have a problem which you feel needs attention urgently on the same day and cannot await a routine consultation, please phone the Receptionist, who will take your details and ask a clinician to phone you back, and they will then deal with your problem in the most appropriate manner.


Distance Selling Pharmacies


We have a number of patients who use distance selling pharmacies, such as Pharmacy2u, to order their medication.


Where this is the case, we send the prescription on to the distance selling pharmacy when requested by post as we do not do the Electronic Prescribing Service (EPS).   Should medication then not be received from the distance selling pharmacy, this needs to be taken up with them directly.  Your surgery will not be able to help at this stage.


 Please note that distance selling pharmacies like this are only allowed to deal with patients by post, telephone or internet, not in person.

Care Quality Commission

Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and adult social care services in England.

As the regulator, they make sure that the care that people receive meets essential standards of quality and safety and encourage ongoing improvements by those who provide or commission care.

The new registration system for health and adult social care will make sure that people can expect services to meet essential standards of quality and safety that respect their dignity and protect their rights.  The new system is focussed on outcomes rather than systems and processes, and places the views and experiences of people who use services at its centre.

They will be continuously monitoring compliance with essential standards as part of a new, more dynamic, responsive and robust system of regulation.  Assessors and inspectors will frequently review all available information and intelligence they hold about a provider.  They will seek information from patients and public representative groups, and from organisations such as other regulators and the National Patient Safety Agency.

If they have concerns that a provider is not meeting essential standards of quality and safety, they will act quickly, working closely with commissioners and others, and will use their new enforcement powers if necessary.

What it means for our practice

There are 28 standards which the practice has to evidence that it complies with, covering a whole range of topics such as; respecting & involving people, complaints, infection control, staffing, premises and more.

Every two years the practice will have a CQC inspection (more frequently if they have reason for concern).  These can be unannounced visits.  During a visit the inspectors will be in the practice all day, watching how it works, talking to staff and patients.  They may wish to talk to a member of the PPG if that is possible as well.

Involving people who use services

The public, carers, local groups and care staff provide the CQC with important information about their experiences of care services.

If you would like to tell the CQC about your experiences of the care services provided at Belvoir Health Group, you can do so by visiting the Care Quality Commission. You can access their website at:

or phone the national helpline on: 03000 616161

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