Alert: Important Update: Changes to Repeat Medication Collection & Dispensary Service at Bingham Surgery from Monday 4th August

Dear Patients,
We recognise that the service at Bingham dispensary has been disrupted over recent months and that opening times have often needed to be adjusted at short notice. We recognise the inconvenience this has caused for patients. We are making some important changes to the medication dispensing process at Bingham Dispensary to ensure a more consistent and efficient service. Please read the following updates:
1. Medication Collection Timeline - In order to streamline operations, all medications will now be managed and dispensed by the team Cropwell Bishop Dispensary. Your medication will then be taken across to Bingham ready for collection. Once your medication arrives at Bingham, you will be notified via text message. It will be available for collection 4 days after your request.
2. Hatch Opening Times: For both Bingham and Cropwell Bishop dispensaries, the hatch will be open during the following hours:
- 9:00 AM to 12:00 PM
- 2:30 PM to 5:30 PM
3. Care Navigator Support: We are training our Care Navigators to assist with hatch services and offer additional support to the Bingham Receptionist during these hours.
We appreciate your patience and understanding as we work to enhance our service. If you have any questions or concerns, please don’t hesitate to contact our team.
Thank you for your cooperation.

How to contact us

Our online system is open from 7pm in the evening to 12 midday the following day every day, except for weekends and bank holidays. Over weekends the system is off from 12pm on Friday and reopens at 7pm on Sunday evening.

Click here to submit an online request

When asked, please supply a working email address and contact number along with details of your symptoms.

Once you submit your information one of the following 3 things will happen;

  • You will be able to book an appointment of your choosing online
  • Or an appointment booking link will be sent to you by email following a review by a clinician
  • OR we may call you on your supplied contact number should we require further information.

Please contact the surgery to inform the practice staff in the following circumstances;

  • If you have any disability, impairment or sensory loss that means you are unable to book online
  • Require an interpreter
  • Require a face to face appointment but are unable to attend the surgery in person due to your health
  • Require any assistance to book an appointment or make an admin request

If you have multiple problems to discuss that are not relevant to each other, please complete a triage form per problem.

Nurse, Health Care Assistant appointments and Medication reviews (Including blood test and cervical screenings) are booked by calling 0115 896 9991

Test results – if you need a follow up, we will contact you directly. If you wish to check your results you can do so online via the NHS App.

Admin Queries – this can be used to request continued sick notes, request letters or reports, referrals queries, repeat prescriptions and update your personal details.

We have made some exciting changes to our appointment system from 20th January 2025.
Please see Patient Q&A here.
Additionally click here for a patient explainer video.


If you need urgent medical advice between the hours of 6.30 pm – 8 am weekdays, during weekends or on Bank Holidays – please call 111.

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

For children under 5 call 111

For people aged 5 and over go to 111.nhs.uk

In case of a life-threatening emergency, please dial 999.

Rushcliffe patients can access routine appointments in the evenings and at weekends.

These appointments are best suited for things that will not need ongoing review by your usual practice.

You can book through your surgery during opening hours for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 12.30pm at weekends.

Click here for further information about this service.

Use this service to get your NHS number.


Your NHS Number is a 10 digit number. You don’t need to know your NHS number to use NHS service, but it may be useful to have it.

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You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.