CHANGE TO THE APPOINTMENT SYSTEM
The surgery is trialling a new appointment system to enable fairer access for all patients. We are aware of patients queueing before 8am to book same-day appointments. We believe that this is unfair to those who are unable to queue and may put those with a greater clinical need of being seen at a disadvantage.
We will therefore not be offering same-day appointments to those patients queueing before 8am. We request that all patients who feel that they require a same-day appointment with a doctor phone the surgery at 8am. They will then be called back by a doctor and appointments will be allocated based on clinical need.
We appreciate that it has been difficult to access appointments and are doing our best to improve the situation. We are trying to make more appointments available to book in advance for those who don’t need to be seen on the same day with more routine problems.