WELCOME TO BELVOIR HEALTH GROUP
We are a large practice covering an extensive rural area and population. There are 12 GP Partners in the non-limited Partnership of Belvoir Health Group, practising from our surgeries in Cropwell Bishop, Cotgrave and Bingham.
WEDNESDAY 17 MAY - UPDATE
We have now restored essential clinical services and are able to access medical records again. If you have a routine appointment already booked, please attend as normal.
Please appreciate that not all our IT services are up and running and there are some things that we still may not be able to do that we usually would.
As you will appreciate, we have a significant backlog of work to get through and that means that there may be some delays in getting through this work. For example we have a significant number of repeat prescriptions and dispensing that needs to be processed. If your requirements are not urgent, please bear with us whilst we get back up and running.
Thank you for your patience and understanding.
TUESDAY 16 MAY - UPDATE
Unfortunately we are still experiencing the same IT problems as our IT teams have as yet been unable to fully resolve the issues. As soon as there is any update or change to the situation we will provide an update here. Thank you for your patience. We understand this is a frustrating time and we are working as hard as possible to resolve the situation.
IF YOU RECEIVE A TEXT REMINDER FOR AN APPOINTMENT PLEASE CALL THE SURGERY TO SEE IF YOUR APPOINTMENT IS ABLE TO GO AHEAD.
MONDAY 15 MAY - UPDATE
We are still unable to access our IT systems this morning. Please only contact the surgery if your enquiry is URGENT. We are unable to book appointments, issue prescriptions, view test results and other such basic functions. Our phones are working as normal but our staff will only have access to very limited information with which to help you.
If you have an appointment today please phone the surgery for an update. We are unable to access booked appointments.
If you need an appointment urgently please call us and we will do our best to help you. If your enquiry is not urgent we ask that you please wait until the situation is resolved before calling.
EXTENDED GP EVENING AND WEEKEND HOURS
Did you know as Rushcliffe patients you can now benefit from additional GP appointments? These appointments will be available in the evenings and at weekends.
You are able to book through your surgery during opening hours for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 12.30pm at weekends. If you request one of these appointments, which are outside of usual working hours, you will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant at one of four locations across the borough. The location will depend on the day of your appointment.
The additional weekend and evening appointments will be available at :
Castle Healthcare Practice in West Bridgford
East Bridgford Medical Centre
Gamston Medical Practice
Keyworth Medical Practice
PLEASE NOTE THAT ALL EXTENDED HOURS APPOINTMENTS ARE PREBOOKABLE ONLY BY CONTACTING YOUR OWN GP PRACTICE. THERE IS NO WALK IN SERVICE OFFERED. IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111.
CHANGES TO YOUR ANNUAL REVIEW
Do you have one or more of the the following long term conditions?
- Chronic Kidney Disease
- Chronic Heart Disease
- Have had a stroke
Improvements are being made to the system for annual review for patients with the above conditions.
Starting in May 2016, all patients will be recalled by the surgery for their review in the month of their birth. Please wait for a letter or a call from the surgery before booking your review.
When your receive your letter, please contact your surgery and you will be booked an appointment with the most appropriate member of staff. This may mean an appropriately trained Health Care Assistant and/or a Nurse.
The new system may mean you are recalled sooner or later than would normally be the case. If this affects you, please bear with us this year whilst the new system beds in.
We now offer patients at all of our surgeries a range of online services via our website. These include the ability to book routine appointments online, to request repeat prescriptions and to view you summary medical record including past and current medications and recorded allergies.
You can register for these services by visiting your surgery and speaking with one of our receptionists. You will need to bring with you photographic identification (passport or driving license) and one other form of identification confirming your current address. For more information please click here.
Please note that if you have requested repeat prescriptions from us or booked appointments online before June 2015, you will now need to re-register for the new service. Please speak to one of our receptionists in person.
ARE YOU REGISTERED WITH THE PRACTICE - do we have your correct details?
Sometimes we need to contact our registered patients, so it is important that our records are up to date. Please can patients let their surgery know if their telephone number or address changes.
Cropwell Bishop Surgery
(Site updated 17/05/2017)